Patients

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Patient-Centered Care

 

At Columbia Medical Associates we believe in delivering high quality care for every member of your family.

A patient-centered medical home provides customized care to fit your health needs throughout every stage of your life. At Columbia Medical Associates, our patients have ready access to a wide range of medical providers, assuring care that is comprehensive, coordinated, and convenient. You and your loved ones will receive personalized, friendly day-to-day care at each of our locations – and your overall health is our focus.

What This Means for You

           

Personal Care Team. Columbia Medical Associates is dedicated to a team approach when it comes to your health care. In addition to your primary doctor, your team could include a physician assistant, nurse practitioner, nurse, and a medical assistant. Together, you and the members of your health care team will make decisions about your health, including Behavioral Health Services, health education, and care from other certified professionals.

Continuity of Care. Your personal care team is familiar with all your health care needs, even across different facilities within Columbia Medical Associates. With information about your medical history and care received outside of CMA, your team will be fully equipped to address your needs and identify the health care services that you or your loved ones require. 

Understanding Your Health Care Journey. At Columbia Medical Associates, we strive to make your health care journey as easy as possible. Part of that process involves constant communication within your care team. In addition, any questions or concerns regarding your health care will be answered and addressed at any point along the way.

Equal Access. We believe in upholding each patient’s right to equal access of health care, regardless of source of payment, ethnicity, race, nationality, religion, gender, age, sexual orientation, marital status, disability, veteran status, or any other basis prohibited by law.

More Information

 

To be an effective medical home, Columbia Medical Associates desires to have comprehensive information about medication; visits to specialists; medical history; health status; recent test results; self-care information; and data from recent hospitalizations, specialty care and ER visits.

Our services include:

  • Preventative Health Care
  • Treatment of Acute Illnesses
  • Pediatrics
  • Chronic Disease Management
  • Women’s Health
  • Minor Procedures
  • Behavioral Health Care

 

Make an Appointment

 

Routine Appointments

Our typical office hours are Monday thru Friday from 8am to 5pm. For emergencies call 911, for all other appointments please call us at 509-688-6700 for same-day access, chronic care and annual preventative healthcare needs.

Urgent/Same-Day Appointments

If you or your child needs to be seen the same day, we will make every effort possible to accommodate your needs. Call us and our clinical staff will direct you to the most appropriate place of care.

After-Hours/Urgent Needs

If you need to contact us after-hours, we have a physician on-call for urgent clinical questions. Please call 509-688-6700 and you will be directed to our after-hours physician on call. Extended weekday and Saturday hours available at select locations.  If after-hours care is needed, the physician on call can assist you with the options for care that are right for you.

Medication Refills

Call your pharmacy directly for any refill requests. Please plan ahead, and allow 24-48 hours for a refill to be processed. If you encounter any issues, please don’t hesitate to call your clinic.

Referrals

Our goal is to provide a seamless and timely transition when specialty care is needed.  CMA’s team of Care Coordinators facilitates the transfer of records, authorizations and communication with specialty providers. If you have not been contacted by the specialty office within 7-10 business days please call to speak with one of our Care Coordinators at 509-688-6755.

Planning for Your Visit

 

We want to make sure we use your time as appropriately as possible, please plan on arriving at the clinic 15 minutes prior to your appointment time.  Bring a list of your concerns and your provider will discuss those concerns.  If other concerns are brought up, it may require an additional appointment.

What to Bring:

  • Updated Medication List
  • Immunization Records
  • Current and Previous Healthcare Team Contact Information to transfer records, if needed
  • Insurance Information and Cards

If you are unable to keep your appointment, we ask that you notify us as soon as possible prior to your scheduled appointment time. Cancellations without at least a 2-hour notice are considered “no-shows”.

Billing and Insurance:

 

We are contracted with most insurance providers; however, our practice provides equal access to all patients regardless of source of payment.  Should you need assistance obtaining medical insurance, please contact our patient advocates at 509-688-8720

Prior to your upcoming visit, Columbia Medical Associates, will check eligibility and copays. All copays are required at time of service. For further questions regarding billing, you can reach us at 509-688-6701.

Follow My Health® Patient Portal

 

Manage your health and make more informed decisions about your care – 24/7 – from any computer, smartphone or tablet.

Be a Partner in Your Own Healthcare!

  • Review your medical records online in a safe, secure environment
  • Communicate privately with physician offices via secure messaging
  • View test and lab results, and read medical noes from your doctor
  • Update your health information, such as allergies, medications, conditions, etc.
  • Request prescription refills
  • Receive email care reminders
  • Request of change appointments
  • Request proxy accounts for children or dependent adults

 

For questions about the patient portal: 509-688-6776

 

More Resources

 

While your healthcare team will strive to provide education and resources, below you will find links to other reputable patient resources:

www.familydoctor.org

www.webmd.com

www.healthychild.org